Manages the automotive service department as second-in-command, dispatching repair work, leading technicians and service advisors, maintaining shop productivity, overseeing inspections and warranty paperwork, ensuring customer satisfaction, and covering department leadership when the Service Director is absent.

Acquire quality pre-owned vehicles through trade-ins, private-party purchases, internet leads, service drives, and digital platforms. Conduct appraisals, negotiate purchases, monitor automotive markets, maintain CRM records, and coordinate with sales, service, and reconditioning teams. The role is accountable for acquisition volume, profitability, inventory quality, and customer satisfaction.