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Performs quarterly Property and Casualty loss and loss adjustment expense reserve analyses, evaluates reserve adequacy and uncertainty, analyzes loss trends, supports financial reporting, audits, regulatory reporting, reinsurance, and capital planning, and improves reserving models, governance, controls, and documentation. Partners with Claims, Finance, Underwriting, and Analytics while communicating recommendations and providing guidance to less experienced actuaries.

Lead infrastructure operations for production AI solutions, translating AI designs into cloud, networking, security, observability, capacity, and operational requirements. Coordinate AWS managed services, infrastructure changes, production readiness, monitoring, incident resolution, and root-cause analysis. Establish reusable infrastructure patterns, dashboards, runbooks, SLIs, SLOs, and governance controls while monitoring AI quality, reliability, cost, drift, and performance.

Leads hands-on design, development, testing, and production delivery of generative and agentic AI solutions. Builds RAG, automation, knowledge retrieval, developer productivity, and IT operations capabilities; integrates AI with enterprise systems, APIs, data, and cloud services. Ensures security, privacy, observability, evaluation, scalability, and operational readiness while mentoring engineers, documenting reusable patterns, and coordinating technical delivery across architecture, infrastructure, security, data, and business teams.

Build and scale production-grade AI and generative AI systems on AWS, including LLM applications, RAG pipelines, machine learning models, data pipelines, APIs, and MLOps workflows. Deploy, monitor, version, and retrain models while implementing responsible AI guardrails, governance, security, and compliance. Provide technical mentorship and collaborate with architects and business teams across insurance platforms.

Leads end-to-end solution design and technical delivery across enterprise insurance applications, including policy administration, billing, ECM, and underwriting systems. Guides development teams, validates technical designs, drives integration consistency, partners with business and architecture stakeholders, mitigates technical risk, and improves system reliability, scalability, and technical quality.

Defines and guides secure, scalable AI architecture across enterprise applications, platforms, data, infrastructure, and operations. Designs reusable patterns for GenAI, RAG, vector databases, semantic search, agents, orchestration, integrations, observability, and governance. Provides hands-on technical direction through design reviews, proofs of concept, platform roadmaps, production readiness, and implementation guidance. Partners with business and technology teams to deliver AI-enabled solutions while ensuring security, privacy, reliability, compliance, auditability, and responsible deployment.

Underwrites and manages a complex commercial lines portfolio serving nonprofit human services organizations and education institutions. Analyzes risks, determines coverage and pricing, manages renewals, drives remediation, ensures regulatory compliance, and develops agent relationships. Advises and mentors underwriting staff, reviews referrals, conducts audits, supports training, and collaborates with risk control and distribution teams to achieve profitable portfolio growth.

Leads enterprise business systems delivery, enhancements, releases, integrations, production support, governance, and continuous improvement. Manages system reliability, operational processes, vendors, risks, budgets, and stakeholder alignment across HR, operations, and IT. Builds and develops teams of developers, analysts, administrators, and configuration specialists while driving measurable improvements in service quality, efficiency, user experience, and risk reduction.

Serves as the first point of contact for customers, agents, and third parties through phone and email. Processes commercial billing requests, claims, policy verifications, and related transactions; researches issues, ensures accuracy, assists with policy and account systems, and coordinates with internal departments to resolve questions. Meets team metrics and service standards, supports special projects, and completes an extensive six-month training program.

Leads strategy, underwriting, portfolio health, P&L management, and profitable growth for the non-admitted insurance business. Oversees underwriting operations, product and distribution partnerships, regulatory compliance, performance reporting, and relationships with agents and brokers. Develops underwriting guidelines and delegated authority, recruits and mentors the underwriting team, and coordinates capabilities across claims, actuarial, finance, risk control, technology, data, and quality assurance.