Leads daily membership services operations, supervises member service staff, processes memberships and billing, maintains accurate records, resolves member issues, updates welcome center procedures, supports campaigns and outreach, and ensures compliance with facility access and abuse prevention policies. Provides exceptional customer service while communicating YMCA standards and supporting staff training, supervision, and policy enforcement.

Provides customer service to current and prospective YMCA members, answers questions, sells memberships and programs, supports retention and membership events, represents the organization in community events, and maintains a welcoming and secure facility environment. Responsibilities include opening and closing shifts, member and vendor sign-in procedures, attending training and meetings, reporting policy violations, and working varied morning, evening, and weekend hours.