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Provide customer support for service and sales requests by triaging incoming calls, identifying customer needs, scheduling appropriate services, promoting products, gathering accurate technician information, and creating detailed service tickets. The role requires professional communication, positive customer interactions, independent work, and effective prioritization in a fast-paced environment.

Sell commercial locksmithing and keying products to existing and prospective accounts in Tampa and surrounding areas. Responsibilities include assessing customer needs, preparing estimates and proposals, developing scopes of work, closing sales, following up on projects, participating in project management, and maintaining the CRM. The role focuses on mechanical, electromechanical, and wireless locking hardware, keys, and cores.

Lead and manage a team of installation Project Managers supporting national accounts. Responsibilities include coaching employees, monitoring quality and performance, improving operational processes, managing budgets, reviewing KPI trends, resolving customer concerns, maintaining client relationships, and ensuring consistent communication throughout work orders and installations.

Talent Community applicants express interest in current or future opportunities at DH Pace’s St. Louis offices. The company will review qualifications for suitable openings. Employment verification, a background check, drug screening, and a driving-record check when applicable are required before hire. The posting also highlights comprehensive benefits, paid time off, retirement matching, insurance coverage, employee discounts, and performance-based compensation reviews.