Manages financial aid systems, databases, SQL queries, reports, dashboards, integrations, automation, and data quality. Troubleshoots complex technical issues, supports Banner and related enterprise systems, administers compliant financial aid processes, and coordinates upgrades and testing. Leads process improvement initiatives, trains staff, documents technical procedures, and collaborates with IT, vendors, and campus stakeholders. Provides financial aid customer service and counseling while supporting regulatory compliance and operational reporting.

The Provost and Chief Academic Officer leads the university’s academic enterprise, advising the President and overseeing academic programs, curriculum, accreditation, faculty affairs, instructional delivery, student success support, institutional planning, and academic budgets. The role coordinates academic operations across campuses and online offerings, supports shared governance, manages relationships with governing and accrediting bodies, advances technical education partnerships, and uses data-informed decision-making to improve institutional effectiveness and fiscal sustainability.