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Leads enterprise applications support for the South Carolina agency, managing Azure integrations, identity, Power Platform solutions, cloud and on-premises systems, third-party integrations, and infrastructure updates. Serves as the escalation authority for complex identity, messaging, networking, and cloud issues; troubleshoots vendor software, addresses vulnerabilities with security teams, documents best practices, mentors staff, and partners with business stakeholders. Develops Copilot Studio bots and AI-driven workflows connected to enterprise data and Power Platform services.

Manages the NC Medicaid PDM/CVO contract as the accountable point of contact, overseeing compliance, SLAs, deliverables, invoicing, amendments, staffing, subcontractors, audits, disputes, reporting, and turnover. The role coordinates contractual obligations across implementation, certification, and operations while ensuring adherence to Medicaid, procurement, privacy, security, and state contracting requirements.

Designs, develops, deploys, and supports enterprise security automations, custom tools, integrations, and workflows. Responsibilities include Python-based application and API development, vulnerability enrichment, incident response automation, IAM administration, Linux and Docker platform support, and administration of SIEM, SOAR, endpoint, cloud, network, and other security technologies. The role also troubleshoots integrations, monitors operational health, supports security teams, and maintains resilient, secure configurations across enterprise systems.