Provides first-level customer service by phone, email, and written communication to patients, physicians, providers, and internal customers. Resolves inquiries accurately and promptly, escalates complex issues, follows department policies, meets quality and performance metrics, and maintains a professional, empathetic demeanor. The role requires onsite training for 8–12 weeks before potential remote work, along with schedule flexibility for weekends, holidays, on-call shifts, and overtime.

Provides first-level customer support by phone, email, and written communication to patients, physicians, providers, and internal customers. Resolves inquiries accurately and promptly, escalates complex issues, follows department policies, meets quality and productivity metrics, and maintains a professional, empathetic service experience. The role requires typing proficiency, multitasking, schedule flexibility, and learning clinical and anatomic pathology laboratory terminology.

Provides first-level customer support to patients, physicians, providers, and internal customers through phone, email, and written inquiries. Resolves issues accurately and promptly, escalates complex complaints, meets quality and productivity metrics, and follows department policies. Requires empathy, communication, negotiation, retention, typing, multitasking, attention to detail, and basic computer proficiency. The role includes laboratory terminology training, an onsite 8–12 week training period, and possible remote work afterward based on performance and business needs.