Provides Tier 3 IT support, administers Microsoft 365 and cloud infrastructure, manages licenses and vendors, troubleshoots hardware and networks, supports integrations and security configurations, and improves joiner/mover/leaver workflows. The role also develops SOPs, KPI reporting, training guides, and instructional videos while mentoring service desk staff and collaborating across departments.

Provides Tier 3 technical support and maintains Microsoft 365, cloud infrastructure, hardware, networks, software integrations, and security configurations. Manages licensing, vendors, joiner/mover/leaver workflows, and technology rollouts; automates administrative tasks using PowerShell or Graph API. Troubleshoots user and hardware issues, develops SOPs and training materials, tracks KPIs, and mentors service desk staff while collaborating across departments.

The Human Resources Business Partner aligns HR strategies with business objectives and advises leaders on employee relations, organizational change, talent management, learning and development, policy compliance, and workforce planning. Responsibilities include conducting investigations, supporting performance and succession planning, facilitating training, managing offboarding, and ensuring compliance with employment laws. The role may supervise HR staff and requires occasional travel between business units.