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Leads complex employee relations matters, advising managers and senior stakeholders on investigations, disciplinary, grievance, performance, capability, absence, and organisational change. Maintains compliant people policies and governance frameworks, including job descriptions, progression, promotion, and pay review processes. Builds constructive relationships with union representatives and supports collective consultation. Ensures people decisions are consistent, fair, commercially appropriate, and legally compliant across the organisation.

Leads complex employee relations matters, advising managers and senior stakeholders on investigations, disciplinary issues, grievances, performance, capability, absence, and employment law compliance. Maintains people governance frameworks covering job descriptions, progression, promotion, and pay reviews. Supports organisational change, collective consultation, and union relationships while ensuring fair, consistent, legally compliant people practices across the organisation.

Reviews and validates sales orders against contracts and policies, verifies documentation for invoicing, resolves discrepancies with Sales, and coordinates with Finance on invoicing and payment issues. Maintains accurate CRM data, supports order and invoicing queries, and assists with invoicing and Accounts Receivable processes. The role requires strong organization, communication, data-entry, and systems skills in a structured, process-driven environment.

Own customer onboarding, engagement, and success journeys for B2B data and intelligence products. Lead product demonstrations and quarterly business reviews, enable customers to extract value from Legal 500 offerings, collaborate with sales and account management teams, and provide customer insights to Product. The role focuses on customer enablement, adoption, stakeholder communication, and supporting commercial activity without an individual financial target.

Own Legal 500’s enterprise AI product portfolio and roadmap. Translate business needs into prioritized requirements, oversee adoption and value realization, and establish quality, governance, human oversight, and accountability across AI products. Work with business leaders, users, Technology, Data, Governance, and suppliers to prioritize investments, assess AI outputs, and improve products as operating models evolve.

Own Legal 500’s enterprise AI product portfolio and roadmap across business units. Translate business needs into prioritized requirements, oversee product adoption and value realization, and embed quality, governance, human oversight, and accountability. Assess AI outputs for hallucination, bias, confidence, and evidence quality while collaborating with business leaders, Technology, Data, Governance, and external partners. The role also supports evolving AI operating models and may expand into AI engineering oversight.

Generate new subscription revenue by prospecting US legal-market customers, managing the full sales cycle, presenting products, negotiating terms, and closing deals. Build qualified pipelines, meet revenue targets, provide market intelligence, and collaborate with marketing, product, customer success, and account management teams. The role sells information, research, media, membership, and recurring-revenue products to law firms and professional services decision-makers.

Generate new subscription revenue by identifying, prospecting, and converting prospective customers in the US legal market. Manage the full sales cycle, including demonstrations, consultative selling, negotiation, and contract closure. Build a qualified pipeline, meet revenue targets, monitor market trends, and collaborate with marketing, product, customer success, and account management teams on lead generation, onboarding, pricing, and go-to-market initiatives.