Provides first-level IT support to employees through phone, email, and in-person channels. Manages onboarding and offboarding, user accounts, access privileges, equipment, inventory, and asset lifecycles. Documents IT processes, trains users on software and digital security, collaborates with vendors and IT teams to resolve incidents, prepares infrastructure reports, escalates complex issues, and recommends technology improvements.

Provide first-line bilingual customer support and technical assistance for a surgical training platform, manage tickets, document resolutions, escalate technical issues, run remote demos, and proactively build customer relationships while contributing to knowledge base and feedback to product teams.