Design and own one product surface (UGC or Loyalty): craft admin and member experiences, prototype in Figma and AI tools, collaborate with engineers on delivery, contribute to design systems, document releases, support customer-facing operations, and help prioritize the product backlog.

Serve as the strategic, executive-level point of contact for assigned enterprise accounts to drive retention, renewals, and expansion. Build multi-threaded executive relationships, develop tailored Success Plans and QBR/EBR narratives, align platform value to clients' marketing goals and MarTech stacks, own renewal lifecycle, identify upsell/cross-sell opportunities, and collaborate cross-functionally to inform product and go-to-market strategy.