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Leads administration, design, troubleshooting, security, lifecycle management, and project delivery for hybrid infrastructure supporting 24/7 casino operations. The role manages Windows, networking, virtualization, storage, backups, Microsoft 365, Azure, and identity services; develops standards and disaster recovery practices; leads complex incidents and infrastructure projects; coordinates vendors and stakeholders; mentors junior administrators; and supports automation, compliance, hardening, and business continuity.

Lead and coordinate count operations staff to ensure timely, accurate pulling, scanning, downloading and counting of slot machines, table games, and other casino revenues. Train staff, reconcile cash and chips, maintain compliance with internal control standards, troubleshoot equipment/download issues, produce reports, and liaise with IT/vendors and other departments.

Support HR projects including updating policies, procedures, and job descriptions. Perform administrative tasks, maintain confidentiality and professionalism, and use Microsoft Office (PowerPoint, Word, Excel). Requires strong verbal and written communication, organizational skills, and attention to detail.

Provide employee relations support by handling complaints, conducting investigations and mediations, coordinating grievance and termination processes, advising HR management, supporting recruiting/onboarding and onsite events, maintaining records, and ensuring policy compliance.