Top Tech Jobs & Startup Jobs

Lead strategy and delivery of healthcare BPO transformation programs: design roadmaps, assess operations, implement automation and workflow redesign, quantify ROI, manage cross-functional teams, and ensure measurable outcomes across revenue cycle, claims, and member services.

Lead global workforce planning and capacity management for contact center programs. Own forecasting, headcount reconciliation, capacity models, scheduling oversight, vendor liaison, reporting, and strategic workforce initiatives to align staffing with demand, financial targets, and operational KPIs.

Lead multiple client technology consulting engagements: plan and deliver implementations, manage risks, change requests, resources and finances; gather requirements with clients and BAs; resolve production issues; produce governance artifacts and reports; contribute to organizational transformation initiatives.

Monitor real-time contact-center metrics, adjust intraday staffing and schedules, analyze trends, manage client engagement, lead week-ahead planning, coordinate outages and contingencies, facilitate onboarding/offboarding, and drive workflow improvements.

Monitor real-time contact center metrics, adjust intraday staffing and schedules to meet SLAs, analyze trends, manage client engagement, lead planning, handle outages/contingencies, onboard/offboard crew, and drive process improvements.