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Perform manual testing of new features and bug fixes across the Qargo TMS. Design and document test cases, explore edge cases, log and track reproducible bugs, run regression and smoke tests, and collaborate with Product and Engineering. Help build QA processes and progressively introduce automation where valuable.

Manage and grow post-implementation client relationships across Ireland. Act as trusted advisor, monitor platform usage, identify expansion opportunities, coordinate with support/onboarding/product teams, provide training, capture feature requests, and deliver business reviews to maximize customer value.

Create and maintain clear, accurate product knowledge base articles, step-by-step guides, and documentation. Collaborate with Product, Engineering, Support and Enablement to document new features, identify knowledge gaps, and optimise content for customer use and AI-powered support tools.

Own the full sales cycle to grow Qargo in Ireland and Northern Ireland: prospect, qualify, close deals, build industry relationships, collaborate cross-functionally, and use HubSpot/Gong to accelerate SaaS transport platform adoption.

Work with customers to analyse logistics workflows, translate requirements into Qargo TMS configurations, support data mappings and integrations, collaborate with technical teams, manage project tasks, and maintain strong customer relationships to ensure successful implementations.

Build and maintain reliable data models and pipelines, develop and optimise internal and in-app dashboards (Lightdash), produce product, billing, and account-management analytics, and collaborate with cross-functional teams to improve data quality and support data-driven decisions across the company.

Own the full sales cycle to drive new B2B customers in the Netherlands: prospecting, closing, relationship-building, cross-sales, and collaborating with international teams. Use HubSpot and Gong, travel regularly for client visits, and contribute to brand and growth initiatives.

Lead customer onboarding for a cloud-based transport management SaaS: analyze workflows, configure the platform, deliver training, act as primary implementation contact, support pre-sales, capture feedback, and travel regularly to customers to ensure adoption and satisfaction.

Build and maintain a cross-platform React Native/Expo mobile app used by drivers. Implement features (offline resilience, real-time updates, document capture), optimise performance, work with TypeScript, GraphQL (Hasura), and Firebase/Firestore, and collaborate with product, design, and backend teams to improve mobile architecture and user experience.

Build and maintain tooling and infrastructure to improve platform reliability, scalability, and performance. Automate deployments and delivery pipelines, develop internal services to reduce manual ops, implement monitoring/logging/alerting, optimize databases, troubleshoot production incidents, and collaborate with backend teams to design reliable cloud architectures using IaC and automation.