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Design and operate cloud infrastructure, Kubernetes platforms, observability systems, CI/CD pipelines, and internal developer platforms. Automate operational processes with Python, establish SLOs and error budgets, improve reliability and incident response, and support scalable, secure software delivery. The role involves infrastructure-as-code using Terraform, cloud platform management, monitoring, on-call participation, and collaboration with engineering teams in a remote-first SaaS environment.

Own the Vet Treat product area, improving veterinary consultation and inpatient treatment workflows. Lead roadmap strategy, customer discovery, UX quality, and a cross-functional squad of engineers and designers. Partner closely with vets, technicians, and nurses to simplify high-frequency clinical workflows, test hypotheses, prioritize improvements, and measure reductions in software time and increases in user satisfaction.

Own the product strategy and roadmap for clinic onboarding and enterprise administration. Lead a cross-functional squad to simplify configuration, reduce implementation time, support multi-site organizational structures, and replace manual workflows with scalable product capabilities. Use customer research, operational data, experimentation, and AI-assisted analysis to improve setup outcomes for individual clinics and large veterinary groups.

Create and edit short-form video and social content across major platforms; identify stories across the company; support trade shows and roadshows; produce customer newsletters in HubSpot; and update website content. The role requires strong writing, organization, cross-functional collaboration, video editing, marketing automation experience, AI workflow fluency, and willingness to travel.

Build and ship performant, accessible frontend experiences for Provet using Vue 3, TypeScript, and Nuxt while supporting legacy React, Vue 2, and Django interfaces. Develop backend endpoints, queries, and business logic as needed. Own initiatives from concept through delivery, use AI coding agents extensively, optimize data-heavy pages, collaborate cross-functionally, mentor engineers, and contribute to frontend migration, testing, tooling, and infrastructure improvements.

Own strategic relationships with large UK veterinary enterprise customers, driving retention, renewals, expansion, adoption, executive engagement, and measurable value realization. Develop account plans, lead governance and business reviews, manage escalations, coordinate cross-functional teams, support commercial growth, and advocate for customer needs in product roadmap discussions. Build customer references, case studies, and advisory relationships while traveling to customer sites and industry events as needed.

Provide B2B customer support for finance-related functionality in Provet veterinary practice management software. Resolve invoicing, payments, VAT and tax settings, financial reporting, accounting integrations, system configuration, escalations, and complex cases. Build customer relationships, meet service-level and satisfaction targets, improve support practices, and collaborate with Sales, Marketing, Implementation, and Product Development teams. The role operates remotely during U.K. business hours.

Leads and develops a team of enterprise Support Specialists serving veterinary software customers. Owns SLAs, KPIs, escalations, hypercare for newly onboarded clinics, customer meetings, incident communication, performance reporting, and continuous improvement. Coordinates with Product, Engineering, Customer Success, Onboarding, and Implementation teams while maintaining strong relationships with complex, multinational enterprise accounts.

Own end-to-end onboarding for veterinary customers, from scoping through go-live. Configure and customize Provet, deliver remote and onsite training across the UK, advise customers on best practices, manage stakeholder relationships, and collaborate cross-functionally to resolve issues. The role requires strong communication, organization, resilience, and project or change management experience in a SaaS environment. Veterinary-sector experience is advantageous.

Develop AI capabilities for Nordhealth’s veterinary practice management software, including improving AI scribe accuracy, fine-tuning models, predicting trends, and recommending user actions. The role also involves enhancing data warehouse infrastructure for AI functionality, creating novel healthcare AI features, and mentoring engineers in a fast-growing global SaaS environment.