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Lead client relationships and manage end-to-end campaign delivery across creative, social, PR and events. Maintain account administration (status reports, finances, contact reports), coordinate stakeholders, solve problems proactively, run multiple projects with strong project management, and ensure high-quality work with minimal oversight.

Support media planners in executing performance media campaigns across social and programmatic platforms. Tasks include campaign setup, pacing checks, reporting, optimization recommendations, troubleshooting tracking/data discrepancies, and financial administration with billing. Collaborate with partners and internal teams to meet deliverables and generate actionable insights tied to client objectives.

Support media planning and execution across the campaign lifecycle: campaign setup, pacing, reporting, optimization recommendations, troubleshooting tracking/data issues, stakeholder coordination, and billing support to meet performance marketing goals.

Perform UX analysis and research to evaluate user journeys across websites and digital platforms, identify usability and accessibility issues, run usability tests and surveys, produce dashboards and reports, recommend information architecture and content improvements, collaborate with cross-functional teams, and support continuous UX optimization for federal programs.

Lead programmatic strategy across multiple client accounts to drive revenue growth, deliver data-led presentations, support new business pitches, and champion programmatic solutions. Act as senior point of escalation, build stakeholder relationships, create pitch collateral and case studies, and collaborate with internal teams to up-sell FYND's programmatic offerings.

Manage day-to-day delivery of public-sector communications campaigns: coordinate timelines, budgets, production, client relationships, and cross-functional teams. Support strategy, presentations, reporting, quality control, and junior staff development while ensuring projects meet objectives, schedules, and financial targets.

Lead day-to-day delivery of integrated communications and social-impact campaigns for public-sector clients. Manage budgets, timelines, client relationships, and cross-functional teams; ensure quality, measurable outcomes, and mentor junior staff.

Design and deliver qualitative, quantitative and mixed-methods research to assess communications campaigns. Develop tools, frameworks and ToCs; collect, clean, analyse and triangulate data; produce baseline/midline/endline reports and rapid insights. Lead research delivery, manage partners, supervise analysts, quality-assure outputs, and apply AI tools responsibly.

Lead creation and delivery of recurring client reports and dashboards, translating campaign and website data into actionable insights. Manage dashboard development, ensure tracking and data quality (GA4, GTM), troubleshoot measurement issues, standardize and automate reporting workflows, and partner with media and development teams to improve reporting accuracy and usability for clients.

Lead and grow global communications accounts for public sector, development and philanthropy clients. Provide senior counsel to C-suite, drive business growth, manage multidisciplinary teams across media, digital, content and advocacy, oversee international media relations and reputation management, design stakeholder and policy communications, manage budgets and commercial performance, and mentor account teams.