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Coordinate customer orders through the order-to-cash process, maintain open order books, communicate product availability and delivery updates, and resolve warehouse and transport issues. The role coordinates delivery bookings with 3PL partners, prepares sales performance reports, maintains customer SOPs, manages retailer SLA documentation, analyzes service failures, and supports corrective actions. It requires strong customer service, organization, communication, Excel, ERP, French, and English skills.

Owns end-to-end production of social-first content, including campaign concepts, storyboards, creator briefs, shoots, logistics, editing, and final delivery. Collaborates with Creative, Brand, Social, influencers, agencies, and production partners to develop culturally relevant content across platforms. Monitors trends, identifies reactive opportunities, maintains production schedules, and helps evolve the brand’s social identity and visual standards.

Manage customer orders through the order-to-cash process, maintain open order books, communicate product availability and delivery updates, and coordinate warehouse and transport partners. The role also monitors service performance, prepares reports, maintains customer procedures, manages retailer SLA documentation, investigates non-compliance, and supports corrective actions while collaborating with sales, finance, planning, logistics, and customers.

Manage sales operations by improving commercial processes, systems, reporting, and data accuracy. Analyze sales, distribution, retailer, regional, and promotional performance; deliver actionable insights to leadership; maintain NuOrder and SAP data; support merchandising compliance, pricing governance, promotional planning, and sales communications. Lead reporting improvements, develop dashboards and tools, identify growth opportunities, and train commercial team members.

Own and deliver Benelux sales strategy across retail, e-commerce and distributors. Drive P&L, launches, distribution and trade marketing. Build senior account relationships, execute joint business plans, provide market insights to HQ, and improve processes to scale commercial performance.