Lead papernest's Operations Business Unit across France, Spain, and Italy with full P&L accountability. Drive operational excellence, multi-country site and BPO management, customer experience, sales enablement, and data operations. Build and grow a multi-country leadership team, align cross-functional initiatives, and execute strategic projects to scale operations profitably.

Lead HR strategy and operations for France (~250 employees), manage a 4–5 person HR team, own payroll, HRIS (Workday), compliance, employee relations (CSE), training, recruitment partnership, and drive HR AI transformation using Claude and Cowork.