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Leads Cartier North America's operations transformation across sales operations, jewelry customer service, retail inventory, and business analytics. Redesigns processes, repair operations, inventory management, dashboards, governance, and performance frameworks while building and developing an operations excellence and data team. Partners with cross-functional stakeholders to improve efficiency, client experience, operational visibility, and data-driven decision-making.

Processes invoices in SAP and employee expenses in Concur for U.S. and Canadian operations. Resolves billing and payment issues with vendors and internal teams, audits expense reports for policy compliance, responds to payment inquiries, supports month- and year-end closing, and coordinates with Procurement, Vendor Master Data, and Accounting for accurate postings.

Lead organizational design, operating model optimization, workflow improvement, workforce planning, and global change management initiatives. Partner with executives, HR teams, and markets to align structures and capabilities with strategic goals. Manage project timelines, deliverables, communications, stakeholder engagement, and change adoption while fostering collaboration, agility, and continuous improvement.

Support bespoke and special accessory projects through design animations, technical drawings, vector artwork, renderings, graphics, and visual merchandising materials. The trainee will assist with boutique and window VM renderings, internal guidelines, and competition analysis while learning bag and accessory collection development, prototyping, market knowledge, and collaborative work practices.

Manages boutique operations, policy compliance, commission payouts, uniforms, onboarding, facilities coordination, and boutique activations. Supports CRM strategy, tools, campaigns, KPI analysis, clienteling, customer retention, and sales growth. Oversees e-commerce orders and coordinates with the client relations team to improve cross-channel conversion. Requires strong analytical, reporting, communication, organizational, and stakeholder-management skills in a luxury retail environment.

Supports recruiting, candidate screening, interview scheduling, onboarding, personnel administration, HR documentation, reporting, training logistics, internal communications, employer branding, and HR projects. The role also assists with SAP purchase orders, HR database maintenance, training materials, presentations, and research into HR best practices.

Designs and maintains scalable data models, ETL/ELT pipelines, data quality controls, dashboards, and analytics solutions using SQL, Python, BigQuery, and dbt. The role supports data-driven business decisions through analysis, forecasting, documentation, access management, user training, and troubleshooting. It also contributes to AI agent development, automation, business planning, and regional forecasting while collaborating with data scientists, engineers, analysts, and business stakeholders.

Leads strategic HR support for Van Cleef & Arpels’ Americas retail boutique network. Oversees a four-person HR team and advises retail leadership on workforce planning, talent management, employee relations, engagement, compensation, compliance, organizational development, and change management. Manages the full talent lifecycle across approximately 32 boutiques, ensuring HR practices support business growth, operational excellence, and the Maison’s culture.

Supports Americas marketing operations across jewelry, high jewelry, timepiece, and bridal collections. Responsibilities include performance reporting, forecasting, executive presentations, special-order workflow optimization through PEGA, launch coordination, post-launch analysis, boutique feedback collection, in-boutique training, and domestic event support. The role partners with product marketing, visual merchandising, supply chain, training, and retail teams.

Manage sales channels and complex customer accounts, developing sales strategies, identifying opportunities, setting targets, and monitoring performance. Build relationships with decision-makers, present tailored solutions, negotiate pricing, contracts, and service-level agreements, and oversee strategic partner performance. Maintain CRM processes, compliance, product education, and business metrics while advising colleagues and supervising junior team members.