Top Tech Jobs & Startup Jobs

Leads daily payment risk operations, including merchant monitoring, fraud and compliance investigations, escalations, chargeback and ACH oversight, bank account change controls, KYC/KYB reviews, quality assurance, reporting, and risk mitigation. Supervises and develops Risk Analysts, manages workloads and service levels, supports audits and regulatory reviews, partners cross-functionally, and improves procedures, controls, monitoring frameworks, and operational workflows.

Leads Client Success Managers through coaching, performance management, proactive engagement, retention, and reporting. Oversees client attrition, accounts receivable follow-up, credit requests, module removals, dormancy, and offboarding processes. Partners with Sales on renewals, handles escalated client conversations, and ensures accurate operational execution and team coverage.

Legal Counsel will support mergers and acquisitions, draft and negotiate software and corporate agreements, manage contractual disputes, advise on data privacy and security matters, oversee outside counsel, and support corporate development. The role requires independent judgment, strong communication, organization, risk assessment, and the ability to manage complex transactions in a fast-paced software technology environment.

Design and develop responsive websites and CMS modules from client discovery through launch. Create Figma mockups and prototypes, build designs with HTML, CSS, and JavaScript, and tokenize code for the MembersFirst CMS. Lead client meetings, advise on usability and accessibility, manage multiple projects, collaborate with cross-functional teams, and improve workflows using reusable patterns and AI-assisted tools.

Designs and maintains automated testing frameworks for web, API, integration, regression, and end-to-end testing. Builds CI/CD test suites, improves automation coverage, supports defect analysis and release validation, and contributes to quality metrics and governance. The role also explores AI-assisted testing, predictive defect analysis, self-healing scripts, and intelligent test generation. Collaboration spans software engineering, product, DevOps, and globally distributed quality teams, with mentoring responsibilities for junior engineers.

Lead client software implementations from kickoff through go-live, managing project plans, milestones, risks, requirements, communications, customizations, and training. Document civil construction workflows and help clients align processes with software. Coordinate internal and client stakeholders, resolve issues, maintain implementation materials, and deliver successful outcomes. The role requires strong knowledge of civil construction operations, project controls, equipment management, production tracking, scheduling, and job costing, along with client-facing communication and willingness to travel.

Supports SaaS construction management clients by troubleshooting application issues, training users, delivering empathetic customer service, maintaining knowledge resources, and improving processes. The role requires strong communication, problem-solving, technical aptitude, organization, and the ability to manage multiple priorities. Candidates should have 3–5+ years of customer support experience, preferably in software, along with basic accounting knowledge and familiarity with ERP or business applications.

Administer and optimize Microsoft Dynamics 365 Finance & Operations, including configuration, security, workflows, reporting, integrations, access controls, and issue resolution. Support audits, acquisitions, system enhancements, finance process improvements, user training, documentation, and ongoing platform releases while collaborating with finance, IT, implementation partners, and business stakeholders.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Owns client software implementations and upgrades from kickoff through go-live, including requirements consultation, configuration, training, issue resolution, and post-go-live support. Collaborates with R&D, QA, Support, and Sales; provides product expertise and internal training; and supports helpdesk operations. The role requires legal workflow knowledge, strong communication, independent execution, generative AI fluency, and occasional travel to the Cincinnati office, client sites, and conferences.