Manage the end-to-end customer order lifecycle, including order entry, validation, updates, pricing, delivery coordination, invoicing, claims, and master data. Collaborate with sales, customer care, production, warehouse, sourcing, suppliers, and subcontractors to ensure accurate and timely fulfillment. Handle trading-item purchases, supplier follow-ups, customer inquiries, and service cases while supporting process improvements and regional compliance.

Manage strategic sourcing for metal categories in India: supplier selection, negotiations, contracts, e-sourcing, performance monitoring, audits, and risk management. Collaborate with Group and internal stakeholders to drive cost reduction, supplier rationalisation, KPI tracking, and ensure component availability while meeting quality, delivery, sustainability, and compliance targets.