Process AAC device trial applications, verify eligibility and benefits, maintain accurate documentation, communicate with customers, families, clinicians, and internal teams, and support trial follow-up activities including returns and order confirmations. The role requires strong customer service, organization, communication, attention to detail, and proficiency with Microsoft Office tools.

Guides AAC product strategy and development by researching customer and market needs, prioritizing features, coordinating cross-functional teams, monitoring project progress, addressing risks, gathering stakeholder feedback, supporting compliance, communicating product updates, and managing vendors. The role collaborates with AAC users, families, professionals, engineering, clinical, and business teams to deliver products aligned with customer needs and organizational goals.

Provides consultative AAC guidance, training, and support to individuals, families, and professional teams. Responsibilities include growing a territory through solution-based sales, developing customer relationships, identifying communication needs, and guiding clients through AAC device evaluations, trials, funding, and training. The role requires independent work, presentations, strong organization, professional communication, and proficiency with Microsoft Office.