Provide inbound and outbound customer service, accurately enter customer information, follow up as needed, and meet performance standards. The role requires strong communication, basic computer skills, reliable internet, and a quiet workspace. It is fully remote with flexible scheduling, including evenings and weekends, and requires Windows 11, 16 GB RAM, a compatible desktop or laptop, dual monitors, a USB noise-canceling headset, and a hardwired internet connection.

Handle inbound donor calls for nonprofit fundraising campaigns, accurately process donations and pledges, verify transaction details, follow scripts and compliance procedures, protect confidential information, navigate computer systems, and meet schedule and performance expectations as an independent contractor.

Process inbound nonprofit donor calls, accurately enter pledges and contributions, confirm transaction details, follow scripts and compliance procedures, navigate multiple computer systems, and maintain professionalism and confidentiality. Contractors must meet attendance and performance standards, complete required certification, and provide a Windows 11 computer, wired internet, headset, and quiet workspace.