Top Tech Jobs & Startup Jobs

Build and lead Frame’s post-sale customer success function, defining customer journeys, onboarding, playbooks, health scoring, QBRs, and technology processes. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing to improve customer outcomes and advocacy. Recruit, coach, and scale a high-performing CS team in a technical B2B SaaS environment.

Serve as a technical partner throughout the customer journey, supporting sales evaluations, proofs of value, deployments, troubleshooting, workshops, and renewals. Configure identity, SSO, email, and allowlisting requirements; collaborate with Sales, Customer Success, Product, and Engineering; and create scalable documentation and playbooks from recurring customer challenges.

Own technical customer engagement across evaluations, proofs of value, deployment, troubleshooting, and renewals. Configure customer environments, support identity, SSO, email, and allowlisting requirements, lead technical workshops, and translate complex issues into clear solutions. Partner with Sales, Customer Success, Product, and Engineering to drive revenue, retention, and expansion. Document recurring challenges and create scalable playbooks and insights.

Develop and deliver technical and sales enablement for reseller and MSP partners. Lead partner training, workshops, webinars, certification programs, product demonstrations, and proof-of-concept evaluations. Create playbooks, demo guides, pitch decks, discovery guides, battlecards, implementation materials, and self-service content. Support identity, email, SSO, and API integrations while collaborating with channel, sales engineering, marketing, and enablement teams to improve partner adoption and ramp time.

Provides pre-sales technical expertise for cybersecurity solutions, including discovery sessions, solution architecture, product demonstrations, and proof-of-concept evaluations. Leads customer onboarding and implementation, supports reseller partners, develops technical playbooks and demo environments, and translates complex integrations into business value. Works with identity providers, email platforms, SSO/SAML, domain whitelisting, and APIs while supporting customer acquisition and adoption across UK and Ireland markets.

Own post-sale customer relationships, onboarding, implementation, success planning, account health, retention, and expansion. Lead business reviews, demonstrate ROI, advocate for customers, collaborate with Sales, Product, and Support, and track adoption, usage, retention, satisfaction, and expansion metrics. The role requires strong stakeholder management, communication, organization, and experience with CRM or customer success tools.

Leads and scales the BDR organization by hiring, coaching, and developing talent; owns pipeline generation, meeting targets, forecasting, and performance metrics. Partners with Sales, Marketing, Revenue Operations, and Channel to improve lead management, outbound strategy, CRM hygiene, dashboards, conversion rates, and productivity. Builds processes and culture for a high-performing sales development function in a fast-growing SaaS startup.

Own the full partner lifecycle for managed service providers, from prospecting and contracting through launch, expansion, and renewal. Recruit and close MSP partners, help them package and sell Frame’s cybersecurity offering, drive customer deployments, build joint growth plans, manage executive relationships, and achieve recurring revenue, activation, retention, and expansion targets. Contribute to scalable partner processes, playbooks, enablement, and cross-functional improvements.

Recruit, launch, and grow managed service provider partners for Frame Security. Responsibilities include prospecting and closing MSPs, managing pipelines, leading discovery and commercial discussions, enabling partner launches, driving customer deployments, and growing revenue, retention, and expansion. The role manages multiple partner relationships, tracks ARR and quota attainment, improves partner processes, and provides feedback to internal teams.

Build, manage, and grow Frame’s value-added reseller ecosystem. Recruit and onboard strategic partners, develop channel sales strategies, enable partners through training and support, create joint go-to-market plans, track partner performance and revenue forecasts, support partner-generated deals, and identify new partnership opportunities. The role owns both partner acquisition and ongoing account growth while collaborating with sales, marketing, and product teams.