Owns CRM strategy, governance, administration, revenue campaigns, lead distribution, reporting, automation, data quality, and adoption across sales, service, marketing, and corporate partnerships. The role manages Microsoft Dynamics 365, Conversica, and related platforms; translates CRM data into pipeline, conversion, renewal, and productivity insights; oversees vendor performance and QA; develops training programs; and manages a CRM Analyst.

The Tennessee Titans Talent Community allows candidates to submit resumes and indicate areas of interest, including business operations, stadium operations, gameday, and fellowship opportunities. Recruiting teams may review submissions for future openings, but joining does not guarantee contact, an interview, or employment. Candidates are encouraged to continue monitoring the careers page and applying directly to relevant positions.

Manages the Tennessee Titans’ web and mobile app platforms, including content publishing, CMS maintenance, accessibility, technical SEO, app experiences, push notifications, YouTube execution, sponsor campaign support, and performance reporting. Partners with marketing, content, analytics, CRM, broadcast, and partnerships teams to maintain platform health, improve fan engagement, resolve technical issues, and keep cross-functional digital initiatives on schedule.