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Provides billing support to policyholders, agents, and internal teams by handling inquiries, payments, refunds, account updates, reconciliations, receivables monitoring, and collection activities. Maintains accurate billing records, researches and resolves issues, performs follow-up communications, and complies with security and regulatory requirements in an in-office, fast-paced environment.

Leads Frankenmuth Insurance’s core technology organization supporting personal and commercial lines, billing, financial systems, and document management. Oversees platform strategy, modernization, delivery, operations, security, compliance, vendors, budgets, and enterprise transformation initiatives. Builds high-performing technology teams, partners with business and enterprise technology leaders, and advances Agile, DevOps, cloud, automation, and product-oriented delivery practices.