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Drive net-new logo acquisition (80%) and manage transactional accounts (20%) for an MSP. Build pipeline, lead full sales cycle, engage senior stakeholders, work with pre-sales to deliver proposals, hit revenue targets, and identify upsell/renewal opportunities to grow and retain customers.

Design, implement, monitor, and support WAN/LAN/wireless and firewall infrastructure. Deliver network projects, manage incidents, perform root-cause analysis, coordinate with ISPs/vendors, produce documentation, and support security and continuous improvement.

Lead day-to-day SOC managed services delivery: manage and develop security engineers and analysts, run 24/7 shift and on-call planning, lead major incident response and executive communication, own SOC/SIEM, EDR and vulnerability management, operate Zscaler zero-trust estate, support compliance (ISO27001, Cyber Essentials Plus), and embed AI-assisted SOC workflows.

Manage and grow a portfolio of Tier 1 MSP accounts, build strategic stakeholder relationships, drive cybersecurity service adoption and revenue growth, lead account planning, commercial negotiations, and ensure high customer satisfaction and contract renewals.