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Provides technical support to taxpayers by phone and email, troubleshooting issues, guiding users through solutions, documenting interactions, and collaborating with peers and development teams. The role requires customer service or technical support experience, Windows proficiency, softphone operation, strong communication, multitasking, and problem-solving skills in an on-site office environment.

Prospects, qualifies, sells, and closes complex software, services, subscription, and renewal opportunities with state and local public-sector customers. Develops account plans, manages territories and pipelines, forecasts revenue, conducts ROI and business-case analysis, and builds trusted customer relationships. Coordinates internal teams, partners, marketing, finance, and technical stakeholders to execute sales strategies, expand accounts, and achieve quotas. Frequent travel is required.