Top Tech Jobs & Startup Jobs

Provides phone, email, and written customer support to clients and taxpayers. Handles payments, refunds, research, issue resolution, documentation, client implementations, and follow-up. Reviews municipal regulations and workflows, coordinates with internal departments, and prepares recurring reconciliation and accounting reports. The role requires strong communication, organization, prioritization, and proficiency with Microsoft Office in an on-site office environment.

Analyze court workflows and judicial processes, document current and future-state requirements, and translate operational needs into software solutions. Lead workshops, stakeholder interviews, customer engagements, testing, configuration, demonstrations, training, and implementation activities. Create user stories and acceptance criteria in JIRA, support Product and Engineering teams, provide subject-matter guidance, and manage multiple concurrent projects while communicating effectively with technical and non-technical stakeholders.

Analyzes court workflows and judicial processes, documents current and future-state requirements, and translates operational needs for Product and Engineering teams. Leads stakeholder workshops, customer engagements, software implementation activities, testing, configuration validation, demonstrations, and training. Creates user stories, acceptance criteria, process maps, requirements specifications, and training materials while supporting multiple concurrent projects and advising clients on best practices.

Manages daily customer support operations, team performance, coaching, escalations, recruitment, onboarding, and process improvement. Collaborates with engineering and product teams to resolve complex issues, analyze support trends, improve service quality, and meet response, resolution, and customer satisfaction goals.

Supports the compliance program through government submerchant KYB reviews, onboarding due diligence, sanctions screening, transaction monitoring, investigations, risk assessments, vendor oversight, complaint tracking, audit coordination, policy maintenance, and compliance reporting. The role documents findings, maintains records, prepares dashboards and management reports, and responds to regulatory and sponsor bank requests. Evening and weekend work may be required as needed.

Conducts state and local tax and regulatory audits for clients, examining financial records, verifying compliance, calculating assessments, documenting adjustments, and explaining findings to taxpayers or representatives. Responsibilities include researching tax laws, preparing for and conducting examinations, answering inquiries, participating in disputed-case hearings, and leading closing conferences. The role requires accounting knowledge, analytical ability, strong communication, proficiency with accounting systems and Microsoft Office, and travel as needed.

Provides administrative support to a sales tax audit team by proofreading and entering petition write-ups, checking database consistency, preparing petition documentation, tracking submissions and estimated values, producing weekly reports, and analyzing quarterly payment data. The role also prepares and mails correction letters to cities and requires accurate computer-based office work, communication with internal and external clients, and cooperative teamwork.

Monitor and investigate security alerts using SIEM and EDR tools; respond to incidents through containment, eradication, and recovery; conduct vulnerability scans and prioritize remediation; partner with engineering teams on patching; validate fixes; maintain risk metrics; perform threat hunting; and identify detection gaps. The role requires cybersecurity experience with incident response, vulnerability management, security analysis, cloud security, Azure Identity, and relevant security frameworks.

Provides Tier 2 support for complex payment, transaction, refund, settlement, reconciliation, reporting, and financial data issues. Investigates transaction lifecycles end to end, analyzes data to identify root causes, communicates resolutions, documents cases, escalates unresolved issues, and supports platform troubleshooting. The role requires strong payment-processing knowledge, analytical ability, customer communication, ticketing-system experience, and basic SQL skills.

Provides first- and second-level technical support for end users, troubleshooting hardware, software, operating systems, networks, printers, peripherals, and mobile devices. Installs, configures, deploys, upgrades, and replaces equipment; manages technology assets and documents service activity. Supports account access, software licensing, endpoint security, user training, technology projects, office moves, and occasional after-hours support. The role is primarily onsite and may involve travel between office locations and lifting equipment up to 50 pounds.