Provides Tier 1 technical support across multiple organizational locations through ticketing, phone, email, Teams, and in-person channels. Troubleshoots hardware, software, networking, printers, telecommunications, Microsoft 365, EHR systems, and peripherals; documents incidents and escalates complex issues. Performs onsite visits, workstation deployments, onboarding, equipment replacements, and office moves. Requires local travel, after-hours support, strong communication, and customer service skills.