Provide front-line technical support for smartTrade products in the Americas: manage support tickets, calls and emails, troubleshoot technical and functional issues, define action plans, communicate client feedback to product teams, and collaborate cross-functionally to maintain high customer satisfaction and identify system improvements.

Identify, qualify, manage and close enterprise sales opportunities for smartTrade's electronic trading/SaaS solutions using MEDDIC. Drive opportunities through the sales process, coordinate internal resources, manage customer issues, maintain pipeline reporting with regional teams, and support trade shows and industry events. Role reports to Global Head of Sales and requires travel.

Drive new enterprise sales opportunities across existing clients and new prospects using MEDDIC. Own the sales cycle from qualification to close, coordinate with regional teams, pre-sales and product, manage customer issues, support events and trade shows, and travel as required to build and maintain relationships and pipeline.