Leads ERP, business intelligence, Microsoft infrastructure, and related technology projects from planning through deployment. Defines scope, schedules, budgets, resources, risks, and change controls while coordinating technical teams, business stakeholders, vendors, and consultants. Manages support tickets, analyzes service data, identifies recurring issues, and reports project and operational insights to leadership. Translates business requirements into functional specifications, coordinates testing and training, and ensures delivered solutions meet business, security, performance, and documentation standards.