Handle inbound/outbound US calls and emails to process customized apparel quotes, close sales, manage customer complaints, liaise with production and suppliers, document interactions, and drive process improvements while leading a team of customer service representatives.

Lead end-to-end QA for web, mobile, and API products — design and execute test plans (manual and automated), build/maintain Playwright automation, validate releases, manage defects, perform cross-browser/platform and database validations, participate in Agile ceremonies, and improve QA processes and test coverage.