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Handle inbound and outbound customer calls, resolve inquiries and complaints, promote and upsell insurance products, maintain accurate records in CRM, collaborate cross-functionally, follow company policies and compliance, and participate in sales and customer service training to support business growth.

Conduct investigations into suspicious insurance claims using interviews, surveillance, and evidence collection; analyze claims data for fraud patterns; prepare detailed reports; collaborate with claims adjusters, legal teams and law enforcement; ensure compliance with policies and regulations and maintain confidentiality.

Bilingual (English/Spanish) CSR Sales Representative handles inbound/outbound calls, resolves customer issues, promotes products via upselling/cross-selling, maintains CRM records, collaborates across teams, follows compliance, attends training, and supports local store marketing initiatives.

Handle inbound and outbound customer calls in English and Spanish, resolve issues, upsell products, maintain accurate records, collaborate with teams, follow policies, attend training, and support local store marketing.

Handle inbound and outbound customer calls, resolve inquiries and complaints, promote products via upselling, maintain accurate interaction records, collaborate with teams, follow company policies, attend training, and support local store marketing initiatives.

Answer and process incoming reports of motor vehicle losses (accidents, thefts, other incidents). Provide empathetic, timely customer service, document claim details, troubleshoot issues, multitask in a fast-paced environment, and collaborate with team members to ensure accurate FNOL handling.

Handle inbound and outbound customer calls in English and Spanish, resolve inquiries, upsell products, maintain accurate CRM records, collaborate with teams, follow company policies, attend training, and support local store marketing.

Handle inbound and outbound customer calls in English and Spanish, resolve issues, maintain records, and promote insurance products using upselling and cross-selling. Collaborate with teams, follow compliance and company policies, attend training, support local marketing, and pursue customer satisfaction and sales targets.

Perform audits of processes, claims, and transactions to ensure regulatory and company compliance. Analyze data and reports to identify discrepancies and efficiency improvements, design testing procedures, document findings, and provide recommendations while collaborating with management and stakeholders.

Lead and manage the Middle Market Commercial Lines department, driving growth, overseeing daily operations, ensuring compliance and service delivery, mentoring agents, managing complex accounts and carrier relationships, improving processes, and reporting performance to senior leadership.