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Act as the client liaison and lead project execution from kickoff to completion. Manage reporting, daily KPIs, order processing, and regular business reviews. Develop standard procedures and timelines, respond to client requests, solve problems, and identify opportunities to add value.

Manage daily processing and release of waves through the WMS, configure and monitor wave automations, prepare DC work, troubleshoot order/WMS flow issues, support WMS enhancements and testing, produce Qlik reports, develop WMS procedures and documentation, lead system projects, mentor wave planners, and coordinate with client services and operations to meet customer requirements.

Lead and configure Manhattan WMS to improve fulfillment operations. Manage WMS projects (design, testing, implementation), create documentation and training, support wave planning, reporting, troubleshooting, and cross-team collaboration to meet client requirements.

Provide administrative support to warehouse operations and client services: monitor WMS order flow, troubleshoot order and printing issues, handle documentation and billing (manifests/invoices), schedule inbound shipments, assist with picking/packing/shipping during capacity gaps, and communicate with Ops, Client Services, and IT to resolve issues and update SOPs.