Provides helpdesk and on-site IT support for internal employees and MSP clients. Responsibilities include hardware provisioning, account and access management, employee onboarding, backups and restores, system monitoring, network setup and maintenance, device repairs, patching, secure equipment disposal, collaboration platform support, and troubleshooting system failures.

Lead and manage multiple ERP software implementation projects from planning through go-live. Serve as primary client contact, run kickoffs and touchpoints, maintain project plans and communications, allocate resources across teams, deliver stakeholder updates, document lessons learned, and support delivery and revenue objectives.