Coordinates private tutoring program operations, including matching students with tutors, scheduling lessons, tracking progress, resolving capacity gaps, and communicating with families. Recruits, onboards, places, and evaluates instructors while monitoring service delivery and improving administrative workflows. The role requires client-facing coordination, strong communication, independent problem-solving, and the ability to manage multiple schedules and processes in a fast-paced environment.

Manage end-to-end tutoring logistics, including tutor-student matching, scheduling, transit coordination, team supervision, premium client account management, billing issue resolution, CRM and spreadsheet optimization, and capacity planning. The role requires deep NYC geography and admissions knowledge, advanced spreadsheet skills, operational problem-solving, and experience managing staff and high-stakes B2C client escalations.