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Provides clerical and customer service support for Hull’s Registration Service. Issues certified copies of birth, death, marriage, and civil partnership certificates; records fees and secure stock; maintains accurate legal and electronic records; advises customers sensitively; supports registration appointments and ceremonies; and may act as a Deputy Registrar at approved venues. The role requires confidentiality, attention to detail, accurate data entry, knowledge of registration procedures, and flexibility to work across locations and occasional weekends.

Registers births, deaths, stillbirths, marriages, and civil partnerships while maintaining accurate legal records. Conducts interviews, validates documentation, issues certificates, collects fees, and delivers statutory and non-statutory ceremonies. Provides confidential, empathetic customer service, interprets registration legislation, identifies potential fraud, handles sensitive information, and supports joined-up council services. The role requires flexibility to work across locations, licensed venues, and weekends.

Leads and supports business change programmes and projects within social housing and council services. Responsibilities include interpreting legislation and sector requirements, managing risks, resources, budgets, governance, stakeholder engagement, transition, benefits realization, and continuous improvement. The role also researches best practices, conducts service and performance analysis, coaches colleagues, supports senior managers, and ensures statutory obligations and tenant needs are incorporated into redesigned services and new operating models.

Leads an 18-month project replacing the Independent Living Alarm Response Centre system. Responsibilities include project planning and implementation, change management, supplier and contract management, ICT liaison, budgeting, risk management, stakeholder engagement, benefits realization, transition management, governance reporting, and embedding new ways of working. The role researches best practice, ensures regulatory compliance, supports continuous improvement, and may matrix-manage project teams and mentor colleagues.