Lead and execute the company's managed IT strategy and roadmap. Oversee Service Delivery, Professional Services, NOC, Helpdesk, Field Support and SOC relationships. Architect large-scale cloud, security, and multi-site solutions, own solution estimating, vendor/contract negotiations, compliance (SOC II, ISO 27001, HIPAA), KPIs and budgets, and drive automation, AI, and analytics adoption while supporting executive-level escalations.