Provide transactional member services including deposits, withdrawals, account openings, and loan intake. Cross-sell credit union products, process approved loans, balance cash drawer, resolve member concerns, and maintain compliance with banking regulations and internal procedures.

Contact and locate delinquent members, perform skip-tracing and credit-bureau checks, manage collection files and account updates, negotiate payment arrangements, pursue legal notices and repossession recommendations, respond to disputes and member inquiries, and maintain compliance with applicable laws and credit-union policies.

Provide accurate, confidential teller transactions and cash handling; build member relationships; promote credit union products; balance drawers; follow policies and regulatory compliance; maintain teller station.