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The Senior Business Systems Analyst gathers requirements, analyzes workflows, designs Salesforce and business system solutions, and coordinates technology project implementation. Responsibilities include writing functional specifications, developing workflows, managing testing and UAT, creating reports and dashboards, training users, coordinating releases, supporting post-launch improvements, and driving continuous process optimization across departments.

Manage end-to-end accounts payable: process invoices (PO/DO), employee reimbursements and credit card expenses, maintain AP coding and paperless filing, prepare 1099s, support month-end close and annual audit preparation, train staff/volunteers, and assist with PO system implementation.

Lead a county-focused programs team (5–6 direct reports) to manage partner relationships, ensure equitable food distribution, maintain compliance with USDA/Feeding America standards, oversee ERP/CRM data hygiene, develop procedures, and represent Second Harvest in the field (~20% travel). Hire, coach, and drive program improvements.

Executes standardized People Operations workflows, including onboarding, offboarding, HRIS data maintenance, reporting, employee support, compliance documentation, and recruiting administration. Maintains accurate employee records, prepares reports, responds to routine HR inquiries, tracks required forms and activities, and escalates discrepancies or sensitive issues. The role follows established SOPs and supports a reliable employee experience under the guidance of senior People Operations leadership.