Provides Tier 1 remote and on-site IT support for business clients. Responsibilities include handling support requests, investigating and troubleshooting hardware, software, server, network, and backup issues, meeting SLAs, documenting solutions, assessing client needs, escalating complex problems, and delivering basic technology training. The role requires strong customer service, communication, organizational, and independent problem-solving skills, along with experience supporting Windows, macOS, Microsoft, Google Workspace, and Active Directory environments.