Support electrical building-services design for low-carbon heat network projects from concept through to operation. Produce lighting, power, LV distribution, containment and fire alarm designs, drawings, calculations and specifications; survey existing systems; coordinate multi-discipline teams; visit UK sites as required and iterate designs based on operational feedback.

Manage and own complaints handling and customer communications across the Customer Service function. Ensure compliance with complaints policy and regulators, coach agents, analyse trends to prevent issues, and maintain clear, consistent customer-facing templates and standards.