Own end-to-end onboarding and post-launch success for a portfolio of B2B SaaS customers. Run kickoffs, integrate CRMs, tune AI agent conversations, monitor account health, run QBRs, surface product feedback, and improve conversion metrics. Work closely with product and founders to optimize performance and reduce time-to-live.

Manage the full lifecycle of home-equity transactions from intake to close; serve as primary client contact, ensure documentation accuracy, resolve issues, and meet closing targets while maintaining strong communication and organization.