Own and investigate complex motorcycle insurance complaint cases end-to-end within FCA rules. Deliver fair, timely resolutions, handle sensitive customer calls, produce MI/data packs, identify root causes and trends, and drive service improvements across the business.

Sell motorcycles from initial enquiry through to handover: qualify customers, arrange test rides, manage part-exchange, finance and accessories, ensure FCA/Consumer Duty compliant finance conversations, follow up leads, hit monthly sales and profit targets, and deliver excellent handovers.