Owns consumer dispute and complaint compliance across financial services and collections operations. Monitors federal and California regulations, maintains compliance policies and consumer-facing template governance, oversees system controls, conducts audits, delivers training, advises leadership, coordinates complaint investigations, ensures regulatory deadlines, and analyzes trends to improve processes and mitigate risk.

Supports Member Services Administration by managing escalated complaints, drafting responses to consumers, regulators, attorneys, and the BBB, tracking regulatory deadlines, maintaining audit-ready records, and preparing reports. The role also supports bankruptcies research, corporate governance documentation, SOP maintenance, licensing and permit filings, and compliance coordination. Requires strong organization, writing, attention to detail, and knowledge of Microsoft Office. Bilingual English-Spanish capability and compliance case-management experience are preferred.