Provides first-line customer and service desk support for Axios+ users, managing inquiries, categorizing and resolving incidents, coordinating escalations, and maintaining service levels. The role also cleans and validates data, prepares reports, supports user demonstrations and training, contributes to functional specifications, and identifies platform improvements. It requires collaboration with business, project management, and regional teams, plus pharmacovigilance training and adverse-event reporting responsibilities.

Provide Level 1 and Level 2 IT support for hardware, software, and Microsoft 365 services; administer user accounts and collaboration tools; support network, telephony (IP PBX/VoIP) and basic firewall tasks; maintain backups, asset inventory and documentation; coordinate vendors; follow security standards and contribute to process improvements.