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Processes and posts vendor invoices, resolves payment and reconciliation queries, supports month-end closing, maintains stakeholder relationships, and corrects quality-control issues involving VAT, currency, legal entities, and compliance requirements across assigned countries.

Analyzes, designs, and improves regional business processes supporting Transform & Digital systems. Facilitates collaboration between business users and development teams, leads process re-engineering and improvement initiatives, translates business requirements into system roadmaps, documents solutions, supports project management, and provides training and knowledge sharing.

Lead and execute B2C GL accounting, month-end close, reconciliations, statutory and internal reporting. Serve as SME for statutory audit support, coordinate auditors, resolve complex posting issues, perform root-cause analysis, and drive process improvements and system implementations (SAP, Coupa, Trintech, OneStream). Ensure compliance with IFRS/GAAP, maintain controls, coach peers, and liaise with finance stakeholders and external auditors.

Drive integration of sustainability into procurement processes, translate regulatory requirements into procurement implications, define analytics requirements and report designs, coordinate with analytics and procurement teams, operationalize process improvements, support ESG reporting and supplier assessments, document requirements and training materials, and ensure consistent procurement process governance and KPIs across the organization.

Manage end-to-end purchase order processing, support PO-based invoice and payment activities, maintain supplier and master data, resolve P2P issues and escalations, monitor open POs and deliveries, coordinate with warehouses and suppliers, ensure compliance with P2P policies, and support period-end GR/IR and finance reconciliation.

Execute daily Purchase-to-Pay invoice processing and three-way matching, resolve complex exceptions, ensure period-end AP accuracy and reconciliations, drive process improvements, support implementation of tools and pilots, and act as subject matter expert liaising with Procurement, business units and suppliers.

Lead regional Purchase-to-Pay operations to ensure end-to-end P2P execution, enforce global standards and controls, manage performance and escalations, implement process improvements and automation, and develop regional P2P leads while coordinating with Procurement, Finance and external partners.

Execute daily Purchase-to-Pay activities including payment proposal creation, payment runs, reconciliations, and resolving blocked payments or supplier queries. Monitor KPIs/SLAs, liaise with Treasury and stakeholders, support continuous improvement and process changes, and apply P2P systems. Identify automation/AI opportunities and escalate recurring issues to the Team Lead.

Manage the full lifecycle of customer inquiries and tickets, ensure SLA compliance, coordinate escalations, administer ServiceNow, maintain knowledge base, track performance metrics, drive process improvements, and plan staffing for 1st-3rd level support.

Manage end-to-end customer inquiry and ticket lifecycles, ensure SLA compliance, coordinate escalations, maintain ServiceNow and knowledge base, monitor performance metrics, and drive process improvements to optimize customer service delivery.