Lead product positioning, messaging and go-to-market for Talk360. Drive feature launches, convert user insight into targeted messaging and campaigns, optimize Talk360.com, align Product and Commercial teams, and use data and AI tools to increase awareness, adoption and long-term customer value.

Lead a remote support team of 5–6, implement AI and automation to improve retention, drive adoption of the Fin AI agent, build personalised support and Voice of Customer processes, own embedded partner support operations, coach agents, and coordinate cross-functional investigations with Product, Tech and Operations.