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Provide advanced triage, incident response, and change implementation for complex customer network and security environments. Troubleshoot SD-WAN, routing (OSPF/BGP/MPLS), firewalls, IPS/IDS, switching, DDI and ISP circuits. Act as escalation for junior engineers, maintain documentation, liaise with providers, participate in on-call rota, and lead implementation of change requests and project tasks.

Process high-volume supplier invoices end-to-end, reconcile supplier statements and company cards, prepare weekly payment runs, maintain month-end AP reporting and aging analysis, investigate PO mismatches, support audits, and assist the AP team with research and reconciliations.